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How Do I?

Obtain a customized proposal for clinical supplies (packaging, labeling, distribution, returns management, etc.)?

When you need prices for your grant submission or pharmaceutical contract, just complete the “Send us a message” section at the following. We will provide a written quote for your project within 10 business days, unless otherwise notified of an urgency, in which case we will do our best to meet your needs. Please indicate on in the “Send us a message” section when you require your quote. In addition to the completed request, submitting a full protocol synopsis along with a schedule of activities typically allows us to provide you with the most comprehensive quote and provide you with the best packaging scenario(s). We are happy to provide you with our bilateral CDA to facilitate the process of sharing your confidential documents with us in an expeditious fashion.

Need something unusual? We can help connect you with the appropriate suppliers or other vendors, and help you find the best pricing to support your project.

Have a tight budget? We will assist in finding the most economical way to manage your study so that you can obtain the most from your funding. The staff at CMSU look for opportunities to reduce costs by finding the best configuration for your supplies, and arranging for kits to be packaged/shipped in batches.

How do I confirm that my supplies have been shipped to the site?

Arrange with the CMSU a notification system where you are automatically provided the Fed Ex tracking # or are provided a confirmation of receipt by the site.

What if I have general questions regarding my project?

Call the CMSU main line at 585-350-3838. You will be put in contact with the supplies specialist assigned to your study. If no one is available to take your call, please leave a detailed message with the information requested along with the best number to reach you at. Or, contact us via email and one of us will be in touch with you within 24 hours.

Email:

Tim Hackett (Director, Regulatory and Technical Affairs): Tim.Hackett@cmsu.rochester.edu
Patrick Bolger (Director, Clinical and Business Affairs): Patrick.Bolger@cmsu.rochester.edu
Joan Woodcook (Associate Director, QA): Joan.Woodcook@cmsu.rochester.edu
Ellen Weinberger (Supv., Clinical Supplies): Ellen.Weinberger@cmsu.rochester.edu

Request resupplies for already enrolled subject?

If you need resupplies for enrolled studies for any reason (initial supplies damaged, lost, subject coming in early for a visit, materials did not arrive when anticipated etc.), please call the CMSU main line at 585-350-3838. Provide your name, site number and site location along with the name of the study for which you are requesting supplies. You will be put in contact with the supplies specialist assigned to your study. If no one is available to take your call, please leave a detailed message with the information requested above along with the best number to reach you at. Or, contact us via email at CMSU-resupply@cmsu.rochester.edu and one of our supply technicians will be in touch with you within 24 hours.

Request additional supplies for new subjects not yet enrolled?

Please contact the Project Manager responsible for your specific study to request additional supplies. CMSU cannot provide a site with new supplies until CMSU has received a written notification from the study Project Manager (or designee).